{"id":13,"date":"2026-02-05T17:46:39","date_gmt":"2026-02-05T17:46:39","guid":{"rendered":"http:\/\/localhost\/kreaz\/?page_id=13"},"modified":"2026-02-13T11:23:26","modified_gmt":"2026-02-13T11:23:26","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/kreazdesserts.com\/en\/refund-and-returns-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639 | \u062d\u0644\u0648\u064a\u0627\u062a \u0643\u0631\u064a\u0632"},"content":{"rendered":"
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Return and exchange policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Your satisfaction is our priority and we strive to resolve any issue as quickly as possible.\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Return and exchange policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Kriz Sweets, we strive to offer the highest quality products. Due to the nature of our fresh food products, we have a special return policy in place to ensure product safety and quality.\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Acceptable Returns\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns or exchanges are accepted in the following cases:<\/p>

Receiving a damaged or broken product<\/p>

\u2022 Receiving a product different from what was ordered<\/p>

\u2022 There is a clear defect in the product quality<\/p>

\u2022 Quantity does not match the order<\/p>

The problem must be reported within two hours of receiving the order.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Unacceptable returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns are not accepted in the following cases:<\/p>

\u2022 Customer change of mind after receiving the order<\/p>

\u2022 The problem was reported more than two hours late<\/p>

\u2022 Improper product storage by the customer<\/p>

\u2022 Custom or made-to-order orders<\/p>

\u2022 Products that have been opened or partially consumed<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Return procedures\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For returns or exchanges, follow these steps:<\/p>

1. Contact us immediately via phone or WhatsApp<\/p>

2. Send clear photos of the product showing the problem.<\/p>

3. Keep the product and original packaging.<\/p>

4. Wait for confirmation of return approval.<\/p>

5. Arrangements will be made to receive the product or send a replacement.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u2022 If the return is accepted, the refund will be processed within 5-7 business days.<\/p>

\u2022 Refunds will be processed using the same original payment method.<\/p>

\u2022 Delivery fees are non-refundable except in case of an error on our part.<\/p>

\u2022 For custom orders, preparation costs may be deducted.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To report any problem or request a return:<\/p>\n

Phone: 0 12 27166668<\/span><\/p>\n

\u2022 WhatsApp: 0 12 27166668<\/span><\/p>\n

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e-mail: info@kreaz.com<\/span><\/p>


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Our customer service team is available to assist you.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Last updated: February 2026\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u2726 \u0631\u0636\u0627\u0643\u0645 \u0647\u0648 \u0623\u0648\u0644\u0648\u064a\u062a\u0646\u0627 \u0648\u0646\u0633\u0639\u0649 \u0644\u062d\u0644 \u0623\u064a \u0645\u0634\u0643\u0644\u0629 \u0628\u0623\u0633\u0631\u0639 \u0648\u0642\u062a \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0646\u062d\u0646 \u0641\u064a \u0643\u0631\u064a\u0632 \u0644\u0644\u062d\u0644\u0648\u064a\u0627\u062a… Continue Reading \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639 | \u062d\u0644\u0648\u064a\u0627\u062a \u0643\u0631\u064a\u0632<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":93,"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":4323,"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/4323"}],"wp:attachment":[{"href":"https:\/\/kreazdesserts.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}